Call Queue Agents

API for managing call queue agents.

Call Queue Agents are used to assign operators to one or more Call Queues to service calls into the Find Me Module, such that the caller can be transferred to the first available Call Agent or wait in a holding queue until the next one becomes available

URLs

• GET /accounts/{AccountId}/services/callqueueagents
  Return a list of call queue agent entries for the specified account.

• GET /accounts/services/callqueueagents/{LookupValue}
  Return a specific call queue agent entry by Id.

• POST /accounts/services/callqueueagents
  Create a new call queue agent entry.

• PUT /accounts/services/callqueueagents
  Update an existing call queue agent entry.

• DELETE /accounts/services/callqueueagents/{Id}
  Delete the specified call queue agent entry.

References

Call Queues API
Call Queue Members API

Looking up a Resource (single objects, lists and tabular data)
Creating a Resource
Updating a Resource
Deleting a Resource

Notes

CallQueueAgent Object

{
  "CallQueueAgentId": 0,
  "Description": "",
  "Account": "",
  "Enabled": false,
  "Destination": "",
  "CallTimeout": 0,
  "EndpointType": "etNone",
  "Realm": "",
  "Status": "",
  "MinutesToDate": 0,
  "CallsToDate": 0,
  "LastCallDateTime": "",
  "NodeName": ""
}

Table Definition

CALL_QUEUE_AGENTS

Call Agents are used to assign operators to one or more Call Queues to service calls into the Find Me Module, such that the caller can be transferred to the first available Call Agent or wait in a holding queue until the next one becomes available